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Known Issue - bptestbpcd returns "failed: 7647" when attempting to talk to a media server

Problem: 

In NetBackup 8.1, upon running bptestbpcd from a Master Server to a Media Server, the on-screen response ends with the following (or similar):

Example on-screen output:
bptestbpcd -client My-Media-Server -verbose
<16> bptestbpcd main: Function ConnectToBPCD(My-Media-Server) failed: 7647
<16> bptestbpcd main: Proxy peer does not conform to proxy protocol
<2> bptestbpcd: Proxy peer does not conform to proxy protocol
<2> bptestbpcd: EXIT status = 7647

 

Cause: 

The above has been observed when the NetBackup Client Service on the problem host, has been changed to start with an account other than LocalSystem (which is the default).

 

Solution: 

It is recommended to change the Log On associated with the NetBackup Client Service back to LocalSystem - an account which has the needed permissions.

Once the NetBackup Client Service account has been changed and restarted, communication with the host is successful.

 

 

If you continue to experience difficulties removing the client please open a case with the DLT Opscenter using the following contact information:

1-888-358-7658
Opscenter@dlt.com

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