How to Open a New Ticket with Confirmed Stateside Support – DLT Operations Center

Enter URL: https://opscenter.dlt.com/hc/en-us in a web browser
Click 'Sign in' at the top right of the screen
Enter your email and password and click the 'Sign in' button to log in. See Fig.1 Fig.1
Click 'Submit a request' at the top of the screen. See Fig.2
Fig.2
Fill out the necessary fields on the submit as a request page to describe your issue
Drag and drop or click 'Add file' to add diagnostic files to the ticket.
Click the Submit button
You will receive an email in your inbox confirming your case has been created.
To view the ticket, click on your name at the top right of the screen and select 'My requests'. Your ticket will be displayed under this tab. See Fig.3
Fig.3

Creating a OpsCenter Support Ticket via email
1. Send an email to support@opscenter.zendesk.com describing your issue in detail. This will generate a new support ticket under your account
2. Then, enter URL: https://opscenter.dlt.com/hc/en-us in a web browser and log in.
3. To view your ticket, click on your name at the top right of the screen and select 'My requests'. Your ticket will be displayed under this tab. See Fig.3 above.
Calling the 24/7 toll free number

1. If you need emergency assistance on weekdays between 5PM and 8AM (ET) or weekends, please call us at 888.358.7658.

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