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Known Issue - Suspended or Inaccessible Account

Solutions:

  • If you closed your account yourself in the past, but you want to reopen it, follow the instructions at How do I reopen my closed AWS account. If the suspended account is a member account in an organization, contact the owner of the master account.
  • Usually, an account is suspended because there are past-due charges, often because the default payment method is incorrect or expired. First, check Payment Methods to make sure the information associated with your payment method is correct. If your default payment method is not valid, add a new payment method and set it as the default payment method. When you're sure that your payment method is valid, retry any past-due charges that appear in your Payment History. After all past-due payments on the account are paid in full, your services reactivate within a few minutes.
  • If your account is suspended for another reason, or you have no past-due charges, check the inbox of the email address associated with your AWS account for instructions. If you’re not sure why your account was suspended, contact AWS Support for help.

Note: Sometimes account services can take up to 24 hours to reactivate. If you pay past-due charges, and your account isn't reactivated within 24 hours, contact AWS Support.

 

If you continue to experience difficulties, please open a case with the DLT Opscenter using the following contact information:

1-888-358-7658

Opscenter@dlt.com

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